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REFUND POLICY

A legal disclaimer

Refund Policy

Last Updated: June 2025

At Living Sanctuary Apparel & Décor, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Refund Policy below for information on returns, exchanges, and refunds.

 

Returns

We accept returns under the following conditions:

  • Return Window: Items can be returned within 14 days of the delivery date.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, altered, or show signs of use may not qualify for a refund.

  • Non-Returnable Items: Certain items, such as personalized products or final sale items, are not eligible for return. Please refer to the product page for details on return eligibility.

To initiate a return, please contact us at info@livingsanctuaryad.com with your order number and a brief reason for the return. We will provide further instructions for your return.

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Return Shipping

Customers are responsible for all shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return shipping fees are non-refundable, and the original shipping charges (if any) will not be included in the refund.

 

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days, depending on your bank or card issuer’s processing times.

  • Partial Refunds: In some cases, only a partial refund may be granted (e.g., if the item shows signs of use or is missing parts not due to our error).

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@livingsanctuaryad.com to arrange an exchange.

 

Non-Refundable Situations

Refunds are not granted for:

  • Items not returned within the 14-day return window.

  • Items not in their original condition or missing parts due to reasons unrelated to our error.

  • Shipping costs incurred for returning items.

 

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card statement. Then contact your bank or credit card company, as processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at info@livingsanctuaryad.com.

 

Contact Us

For questions or concerns about our Refund Policy, please contact us:

 

We strive to make your shopping experience with Living Sanctuary Apparel & Décor as smooth as possible, and we are here to help if you have any questions regarding returns or refunds.

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